How can we help?
Set up, activate and get the most out of your SimYak eSIM — with quick answers for when you're on the road. Search below, or browse the topics to find what you need.
Browse help by topic
Tap a topic to see our most-read guides. Most travellers find their answer in under a minute.
Getting started with your eSIM
New to eSIM? You're in the right place. These quick guides explain how it all works and exactly what to do the moment your order lands in your inbox.
eSIM basics
Right after you order
Is my phone compatible?
Almost every recent phone is eSIM-ready — let's make sure yours is before you travel, so there are no surprises at the airport.
Check your device
Locked & unlocked phones
Installing & activating your eSIM
Install before you travel, activate when you land. Here's exactly how it works on both iPhone and Android — step by step.
Install your eSIM
Switch it on abroad
Plans, data & top-ups
Pick the right plan, keep an eye on your data, and add more in seconds whenever you need it — no contracts, no surprises.
Choosing a plan
Top up & extend
Troubleshooting & staying connected
Not connecting? Don't worry — most issues take under a minute to sort. Start with the quick fixes below before reaching out.
No connection
Install & setup errors
Billing, refunds & your account
Orders, payments, refunds and your account — all the practical bits, sorted in plain English.
Orders & payments
Refunds & cancellations
Your account & privacy
Popular articles
Quick answers to the questions we hear most from travellers.