Refund Policy eSIM Money-Back Guarantee

Last updated: December 12, 2025

This Refund Policy explains the conditions under which refunds, returns, or service guarantees may apply to purchases made on simyak.com for eSIM products and related digital connectivity services.

By purchasing an eSIM from SimYak, you agree to this Refund Policy.

1. Nature of the Service

SimYak provides digital eSIM connectivity products delivered electronically. Once an eSIM is issued, downloaded, or activated, it is considered a digital service.

Due to the nature of digital products, refunds may be limited once the service has been accessed, installed, or used.

2. Right to Assistance and Service Guarantee

SimYak is committed to providing services that function as described and to assisting customers when technical or provisioning issues occur.

If a purchased service does not work correctly due to a verified technical fault, SimYak will:

Attempt to resolve the issue through technical support
Provide a replacement solution where applicable
Consider a refund when the service cannot be delivered as intended

3. Eligibility for Refunds

Refund requests may be considered in the following situations:

a) Service not delivered

If the eSIM was not delivered or cannot be accessed due to a technical issue attributable to SimYak.

b) Activation failure

If the eSIM cannot be activated on a compatible device, and the issue cannot be resolved by our support team.

c) Technical malfunction

If the service does not function as described due to a verified technical problem related to provisioning or configuration.

d) Duplicate purchase

If the same plan was purchased more than once unintentionally.

e) Verified service defect

If a confirmed defect prevents the service from being used as intended and cannot be corrected.

f) 180-Day Refund Guarantee (Unused eSIMs)
If your eSIM has not been activated or used, you may request a full refund within 180 days of the purchase date. Once the eSIM has been activated, installed, or any data has been consumed, this guarantee no longer applies.

4. Non-Refundable Situations

Refunds will generally not be granted when:

The eSIM has already been successfully activated and used
Device incompatibility was not verified before purchase
The issue is related to network coverage limitations or local operator conditions
Incorrect information was provided during the purchase
The service is no longer needed after purchase
Problems arise from factors outside SimYak’s control (device settings, roaming restrictions, third-party network outages, or user misuse)

5. Partial Refunds

Partial refunds may be granted in cases such as:

Limited service use before a verified technical failure
Interrupted service caused by a confirmed provisioning issue
Situations where part of the service was delivered correctly

6. Refund Request Process

To request a refund, contact:

support@simyak.com

Please include:

Order number
Email used for purchase
Description of the issue
Supporting evidence (screenshots, error messages, or device details when applicable)

Our support team may request additional information to assess the request.

7. Review and Resolution

Once a request is received:

The case will be reviewed by our technical and support teams
Diagnostics or verification may be required
A decision will be communicated within a reasonable timeframe

If approved, refunds will be processed using the original payment method where possible. Processing time depends on the payment provider and financial institution.