Privacy Policy

SimYak is committed to safeguarding your personal data. As the Data Controller, we adhere to the regulations established by the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and Spanish Organic Law 3/2018 on Data Protection and Digital Rights (LOPDGDD).

This Privacy Policy explains how SimYak (“SimYak”, “we”, “our”, “us”) collects, uses, shares, and protects personal information when users access or use simyak.com, purchase eSIM products, or communicate with our support team.

This policy applies to all personal data collected through our services. By using simyak.com and accepting this policy, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

SimYak operates within the European market and processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data-protection laws.

Shopify Platform

SimYak.com operates on the Shopify e-commerce platform. As part of providing our services, certain personal data may be processed by Shopify to enable store functionality, payment processing, order management, hosting, and security.

Shopify acts as a service provider and processes personal data in accordance with its own privacy obligations and applicable data-protection laws, including the GDPR where relevant.

1. Company Information

SimYak

Website: https://simyak.com

Email: support@simyak.com

Phone : +34 682 83 70 89

Address: Calle de Paz de España, 23, Madrid, Madrid 28792, Spain

SimYak is responsible for processing personal data collected through the website, services, and communications.

2. Scope of This Policy

This policy applies to all personal data collected when users:

• Visit simyak.com

• Purchase or activate eSIM services

• Use customer support

• Interact with emails, marketing, or social channels

• Use any SimYak apps or digital services

3. Personal Data We Collect

a) Information provided by users

We may collect information you voluntarily provide, including:

• Name and surname

• Email address

• Billing and payment details

• Country and location information

• Order and purchase history

• Communications with support

b) Device and technical information

When you use our services, we may collect:

• IP address

• Device model, operating system, and identifiers

• Browser type and language

• App usage, event logs, and diagnostics

• Network and connectivity data necessary to deliver eSIM services

c) Website usage data

We may collect data such as:

• Pages visited

• Time spent on the site

• Click behavior

• Referral sources

This information may be collected using cookies and similar technologies.

4. eSIM and Connectivity Data

As part of providing eSIM services, SimYak may process specific technical and service-related data necessary to activate, deliver, and maintain mobile connectivity.

This may include:

• eSIM profile identifiers and activation status

• Device compatibility and configuration data

• Mobile network information required for connectivity

• Data usage metrics necessary for service delivery and troubleshooting

• Connection logs and diagnostics related to service performance

This information is processed strictly for operational purposes such as:

• Activating and provisioning eSIM services

• Ensuring network connectivity and service quality

• Detecting technical issues and preventing fraud

• Providing customer support and troubleshooting

SimYak does not access the content of users’ communications (such as calls, messages, or browsing content). Telecommunications partners may process technical connectivity data required to deliver mobile network services in accordance with their own legal and regulatory obligations.

All eSIM-related data is handled in accordance with applicable data-protection laws, including the GDPR, and is shared only with authorized telecommunications and technology providers where necessary to deliver the service.

5. How We Collect Information

We collect data through:

• Website forms and checkout

• Account registration

• Customer support communications

• Cookies and analytics tools

• Telecommunications and technology partners supporting eSIM services

6. Purposes of Processing

We use personal data to:

• Provide and operate eSIM connectivity services

• Process payments and manage orders

• Deliver customer support

• Improve website performance and user experience

• Personalize content and offers

• Detect fraud and ensure platform security

• Comply with legal and regulatory requirements

• Send service updates and marketing communications (where permitted)

7. Legal Basis for Processing (GDPR)

Where the GDPR applies, we rely on one or more of the following legal bases:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• User consent where required

8. Sharing of Personal Data

We may share personal information with:

• Telecom and connectivity providers enabling eSIM services

• Payment processors and financial partners

• Hosting, cloud, analytics, and IT service providers

• Marketing and communication platforms

• Legal authorities where required by law

All partners are required to protect personal data and use it only for authorized purposes.

9. International Data Transfers

Your information may be processed or stored outside the European Economic Area (EEA). When this occurs, appropriate safeguards such as standard contractual clauses or equivalent legal mechanisms are implemented in accordance with GDPR requirements.

10. Data Retention

Personal data is retained only as long as necessary to:

• Provide services

• Fulfill contractual and legal obligations

• Resolve disputes

• Enforce agreements

After this period, data is securely deleted or anonymized.

11. Cookies and Tracking Technologies

SimYak uses cookies and similar technologies to:

• Enable core website functionality

• Analyze usage and improve performance

• Remember user preferences

• Support marketing and advertising where allowed

Users can manage cookie preferences through browser settings.

12. Security Measures

We implement administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, misuse, loss, or disclosure.

13. User Rights Under GDPR

Users located in the European Economic Area have the right to:

• Access their personal data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with a supervisory authority

Requests can be submitted to: support@simyak.com

14. Children’s Privacy

SimYak services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published on simyak.com and take effect upon posting.

16. Contact

For privacy inquiries or any other questions, please visit our Contact Us page or email us at support@simyak.com.